The incorrect error message will no longer appear when publishing a comment.
Posted Oct 15, 2020 - 17:12 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2020 - 13:39 BST
Update
A fix has been deployed and comments should be fully operation again.
Posted Oct 15, 2020 - 13:39 BST
Identified
We have identified that the comments are being posted without a problem, despite the error that appears on the screen. Refreshing your page will confirm that your message was sent correctly.
Apologies for the confusion. We have a fix underway for the unexpected error message!
Posted Oct 15, 2020 - 10:34 BST
Investigating
We are investigating some reports that users are currently unable to post a comment through the website or the app. We are treating this as a top priority and we will have an update for you soon. We do apologise for the inconvenience in the meantime.
Posted Oct 15, 2020 - 10:15 BST
This incident affected: Satchel One Website and iOS & Android Apps.