All Systems Operational
Satchel One Website ? Operational
iOS & Android Apps ? Operational
Reports ? Operational
Timetables Operational
Text-to-Speech Service ? Operational
Help Centre ? Operational
Desktop Notifications ? Operational
Email Notifications ? Operational
Single Sign-on: Active Directory Operational
Single Sign-on : Google Operational
Single Sign-on: Office 365 Operational
Single Sign-on: RM Unify Operational
Data Importers: Groupcall XoD ? Operational
Data importers: RM Unify (Glow) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Resolved - We are happy to confirm that the issue is now fully resolved.
Oct 15, 17:12 BST
Update - We are continuing to monitor for any further issues.
Oct 15, 11:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 08:00 BST
Identified - A solution has been found and new notifications are coming through again now. We will continue to work on this for a little longer to ensure the problem has been fully resolved. Thanks again for your patience and understanding!
Oct 14, 18:25 BST
Update - We are still looking into the issue with notification not being made. We do apologise for the inconvenience and will post another update soon.
Oct 14, 16:30 BST
Update - Our engineering team is still looking into this issue, thank you for your patience and understanding.
Oct 14, 16:00 BST
Update - We are investigating whether any other types of notifications are affected, for example, email or mobile. Most of these should remain unaffected.
Oct 14, 15:49 BST
Investigating - We have detected an issue in our platform which is preventing new notifications for being created, specifically those listed under the bell icon on the website. We are currently investigating the issue and we will post an update as soon as we can.
Oct 14, 15:47 BST
Resolved - The incorrect error message will no longer appear when publishing a comment.
Oct 15, 17:12 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 13:39 BST
Update - A fix has been deployed and comments should be fully operation again.
Oct 15, 13:39 BST
Identified - We have identified that the comments are being posted without a problem, despite the error that appears on the screen. Refreshing your page will confirm that your message was sent correctly.

Apologies for the confusion. We have a fix underway for the unexpected error message!
Oct 15, 10:34 BST
Investigating - We are investigating some reports that users are currently unable to post a comment through the website or the app. We are treating this as a top priority and we will have an update for you soon. We do apologise for the inconvenience in the meantime.
Oct 15, 10:15 BST
Oct 14, 2020