In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:01 BST
Scheduled - We will be carrying out some maintenance on our systems this evening from 01:00 GMT to 03:00 GMT during which time the Satchel One platform will be unavailable.

This is scheduled outside normal operating hours to ensure there will be zero impact on your work. Thank you for your understanding while we carry out this necessary work
Show My Homework Website ? Under Maintenance
iOS & Android Apps ? Under Maintenance
Reports ? Under Maintenance
Single Sign-on: Active Directory Under Maintenance
Single Sign-on : Google Under Maintenance
Single Sign-on: Office 365 Under Maintenance
Single Sign-on: RM Unify Under Maintenance
Help Centre ? Under Maintenance
Notification Emails ? Under Maintenance
Text-to-Speech Service ? Under Maintenance
Data Importers - Groupcall ? Under Maintenance
Timetables Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:02 GMT
Scheduled - To improve the reliability and performance of the platform for the coming weeks despite the increased traffic, we will be carrying out some maintenance on our systems this evening from 01:00 GMT to 03:00 GMT during which time the Satchel One platform will be unavailable.

This is scheduled outside normal operating hours to ensure there will be zero impact on your work. Thank you for your understanding while we carry out this necessary work.
Mar 23, 17:06 GMT
Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 17:08 GMT
Update - We are happy to announce that the earlier performance issues faced by some users have been resolved. We have been monitoring this closely and can confirm that no further issues have occurred in the last 3 hours; Satchel One and the Show My Homework app are both performing well.

We will of course continue to monitor the situation and are planning on performing an additional maintenance task overnight to further improve the service tomorrow. This will be scheduled outside working hours to ensure your schedule will not be interrupted.

Thank you very much for your patience today. Team Satchel will continue to support students, parents, and teachers with distance learning.
Mar 23, 15:50 GMT
Update - This is a quick update to let you know that the site performance has been steadily improving. Some users who previously faced loading difficulties will have already seen a noticeable improvement.

We are still working hard on fully restoring the service and we will continue to update you until we are back to normal.
Mar 23, 13:07 GMT
Monitoring - Our site is up and running, however, we are aware that the platform may appear slow or unresponsive for some users as millions of users are heavily relying on our product for their distance learning needs.

We are monitoring the situation very closely to ensure that we can continue to provide students, parents and teachers the support they need during this unprecedented time.
Mar 23, 10:54 GMT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 01:54 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 01:53 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:02 GMT
Scheduled - We will be carrying out some maintenance on our systems this evening from 01:00 GMT to 02:00 GMT during which time the Satchel One platform will be unavailable.

This is scheduled outside normal operating hours to ensure there will be zero impact on your work. Thank you for your understanding while we carry out this necessary work.
Mar 18, 10:19 GMT