Update - We are continuing to monitor for any further issues.
Jan 5, 16:22 GMT
Update - We understand that these issues are still ongoing and would like to apologise for any inconvenience.

Previous solutions have partly resolve the missing classes issue, although we are aware that other teachers continue to experience difficulties. We will continue to investigate until or relevant issues have been resolved.
Jan 5, 11:52 GMT
Monitoring - Thank you for your patience.

A fix for the missing classes issue has been deployed and we are monitoring the results.
Dec 17, 16:36 GMT
Identified - Some teachers have experienced issues when searching for particular classes in the dropdown while setting homework. These issues are intermittent and are affecting teachers using Chrome or Edge browsers.

We have identified what the issue is and are working on a solution. In the meantime, please hard refresh your page (Ctrl + F5 for Windows and Cmd + Shift + R for Mac using Chrome), or use a different browser, e.g. Firefox, to access all classes and set homework as expected.

Thank you for your patience!
Dec 16, 12:12 GMT
Satchel One Website ? Degraded Performance
iOS & Android Apps ? Operational
Reports ? Operational
Timetables Operational
Text-to-Speech Service ? Operational
Help Centre ? Operational
Desktop Notifications ? Operational
Email Notifications ? Operational
Single Sign-on: Active Directory Operational
Single Sign-on : Google Operational
Single Sign-on: Office 365 Operational
Single Sign-on: RM Unify Operational
Data Importers: Groupcall XoD ? Operational
Data importers: RM Unify (Glow) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2021

No incidents reported today.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - There have been no further issues since our last update, so this incident has now been fully resolved. Once again we'd like to thank you for your patience!
Jan 5, 13:05 GMT
Monitoring - The website and app should once again be responsive. We will continue to monitor things to ensure there aren't any more issues moving forward.

Thanks again for your patience!
Jan 5, 11:38 GMT
Investigating - We are aware of the Satchel One app and website being very slow or even unresponsive for some at the moment. Our engineering team are working hard to rectify the issue, and we will update you with more information as soon as we can.

Apologies for the inconvenience and thank you for your patience while we are working on this.
Jan 5, 11:04 GMT
Jan 4, 2021

No incidents reported.

Jan 3, 2021
Completed - The scheduled maintenance has been completed.
Jan 3, 00:50 GMT
Verifying - Verification is currently underway for the maintenance items.
Jan 3, 00:49 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 00:01 GMT
Scheduled - We will be carrying out some maintenance on our systems this evening from 00:00 to 02:00 GMT during which time the Satchel One platform will be unavailable.

This is scheduled outside normal operating hours to ensure there will be zero impact on your work. Thank you for your understanding while we carry out this necessary work
Jan 2, 23:35 GMT