Decreased site performance

Incident Report for Satchel One

Resolved

Show My Homework is fully operational again.

Amazon have rectified the issues they were experiencing this morning.

Thank you for your patience.

Posted Sep 26, 2018 - 11:49 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 26, 2018 - 11:45 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 26, 2018 - 11:45 BST

Identified

Amazon Web Services, the hosting platform that we use to distribute Show My Homework, is currently reporting increased errors within some of their European servers.

https://status.aws.amazon.com/

We are attempting to reconfigure our application to work around the parts of their system which are experiencing issues.

We will post another update once our changes go live.

Posted Sep 26, 2018 - 09:39 BST

Investigating

We are investigating increased error rates and slow page loads for some of our users throughout the website. We will provide more details shortly.

Posted Sep 26, 2018 - 09:15 BST

This incident affected: Satchel One Website.