Unfortunately, despite taking every precaution, our update is taking longer than expected. We have taken the decision to extend the downtime until midnight to ensure our infrastructure changes are properly applied.
Our new estimate is that the site will be unaccessible for the rest of the day. We appreciate this is very inconvenient and we sincerely apologize to those affected. We will post more updates here as they become available. Thank you for your patience
Posted May 23, 2020 - 12:31 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 22, 2020 - 23:00 BST
Scheduled
We will be carrying out a critical intervention for maintenance on our systems from Friday, May 22, 2020 at 22:00 GMT to Saturday, May 23, 2020 to 13:30 GMT (23:00 - 14:30 BST) during which time the Satchel One platform will be unavailable.
Thank you for your understanding while we carry out this necessary work
Posted May 21, 2020 - 11:40 BST
This scheduled maintenance affected: Satchel One Website, iOS & Android Apps, Reports, Text-to-Speech Service, Desktop Notifications, Email Notifications, Single Sign-on: Active Directory, Single Sign-on : Google, Single Sign-on: Office 365, Single Sign-on: RM Unify, Help Centre, Data sync: RM Unify (Glow), and Data sync: Groupcall XoD.